Microsoft Dynamics 365 for Customer Service
Built-in intelligence delivers faster, more personalized service and adds value to every interaction.
Features
Engage with customers on any channel or device
- Create effortless support experiences
- Leverage artificial intelligence through virtual agents
- Resolve issues with predictive care
- Guide agents to optimal outcomes
- Personalize service with a complete customer view
- Empower agents with artificial intelligence
- Capitalize on revenue opportunities
- Learn from your customers
- Turn insights into action
- Speed onboarding and adoption
- Enable an agile support model
- Adapt quickly
- Unify your service environment
- Invest with confidence
- Drive innovation