Microsoft Dynamics 365 for Customer Service Built-in intelligence delivers faster, more personalized service and adds value to every interaction. Features Engage with customers on any channel or device Create effortless support experiences Leverage artificial intelligence through virtual agents Resolve issues with predictive care Deliver fast, personalized service and support Guide agents to optimal outcomes Personalize service with a complete customer view Empower agents with artificial intelligence Capitalize on revenue opportunities Learn from every interaction Learn from your customers Turn insights into action Speed onboarding and adoption Enable an agile support model Innovate with a modern and adaptable platform Adapt quickly Unify your service environment Invest with confidence Drive innovation Microsoft Dynamics 365 for Customer Service, learn more ››