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CRM Consultant (m/w/d) Microsoft Dynamics 365 Sales & Customer Service 


Working @bdynamics

Are you looking for a challenging job in an innovative team with the latest Microsoft technologies? Do you share a passion for exciting CRM projects with our customers in an international environment? Then we look forward to receiving your application. 

b4dynamics is a global consulting company. We combine expertise with innovation – so we advise our customers competently on all issues related to their CRM and ERP implementation as well as business process optimization based on the Microsoft Dynamics 365 portfolio. 

As a growing consulting company, we are looking for a CRM Consultant (m/f/d) to strengthen our project team with a focus on the Microsoft Sales and Customer Service modules. 

As a CRM Consultant (m/f/d) you will be part of a motivated team that understands the challenges of our customers, analyzes and optimizes requirements and develops innovative solutions using state-of-the-art technologies in the cloud.  

Your tasks

  • You will play an important role in our implementation and consulting projects in the Dynamics 365 world and advise our customers on establishing a 360 degree customer view as well as the digitalization of their business processes
  • You will create sales training documents, plan and lead workshops, trainings and presentations at our customers remotely or on-site
  • You actively accompany our customers in all phases of a CRM project and support them from the planning phase to implementation, go-live and hypercare
  • You will be responsible for creating sales teams and territories, user profiles, roles and hierarchies, and define appropriate KPIs to measure success
  • You support the sales team in the pre-sales phase

Your profile

  • You have a completed, subject-related (technical) university degree in business administration/(business) informatics or equivalent knowledge and skills acquired through relevant professional experience  
  • You have good CRM knowledge, preferably in the Dynamics Sales & Customer Service as well as Field Service and Marketing modules 
  • Professional experience in CRM consulting is an advantage 
  • You have a confident manner, strong communication skills and the ability to work in a team 
  • You are willing to travel on a project base
  • You have a high degree of willingness to learn and a strong problem solving ability 
  • You speak German at a native level and have a secure knowledge of English 

Our benefits

  • International projects in international teams
  • Work-life balance through flexible working hours and home office
  • High level of personal responsibility and room for own solutions 
  • Company car as well as an attractive and performance-oriented income
  • Modern equipment
  • Mentoring for optimal induction as well as good further training and career opportunities

Didn't find the right job?

If you are looking for a job for experienced professionals or career starters and have not found a suitable advertisement, we would be pleased to receive your initiative application stating the desired target area.



Do you feel addressed or are you interested? Then we are looking forward to receiving your documents or contact requests via

Ines Bläsi – HR Manager

Tel.: +49 771 89784-205