Microsoft Dynamics 365 for Customer Service

Built-in intelligence delivers faster, more personalized service and adds value to every interaction.


Engage with customers on any channel or device
  • Create effortless support experiences
  • Leverage artificial intelligence through virtual agents
  • Resolve issues with predictive care
Deliver fast, personalized service and support
  • Guide agents to optimal outcomes
  • Personalize service with a complete customer view
  • Empower agents with artificial intelligence
  • Capitalize on revenue opportunities
Learn from every interaction
  • Learn from your customers
  • Turn insights into action
  • Speed onboarding and adoption
  • Enable an agile support model
Innovate with a modern and adaptable platform
  • Adapt quickly
  • Unify your service environment
  • Invest with confidence
  • Drive innovation
Microsoft Dynamics 365 for Customer Service, learn more ››