Under the name Dynamics 365, Microsoft has developed a set of intelligent business applications solutions that enable companies to get a comprehensive view of their business. The Dynamics software products combine data with AI and are supported by Power Platform products.
Microsoft unified the Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) products within Dynamics 365 and Power Platform. This resulted in a unique, common technology building block that enables app creation and data sharing across all Dynamics 365 applications. Within this set of software applications, shared data and unified intelligence are available to connect front-office and back-office operations. Extensive analytics provide you with a comprehensive view of every functional area of their business.
These Dynamics 365 apps, derived from Customer Relationship Management (CRM), are model-driven apps built on the Common Data Service platform.