What does Microsoft Dynamics 365 include?
Under the name Dynamics 365, Microsoft has developed a set of intelligent business applications solutions that enable companies to get a comprehensive view of their business. The Dynamics software products combine data with AI and are supported by Power Platform products.
Microsoft unified the Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) products within Dynamics 365 and Power Platform. This resulted in a unique, common technology building block that enables app creation and data sharing across all Dynamics 365 applications. Within this set of software applications, shared data and unified intelligence are available to connect front-office and back-office operations. Extensive analytics provide you with a comprehensive view of every functional area of their business.
These Dynamics 365 apps, derived from Customer Relationship Management (CRM), are model-driven apps built on the Common Data Service platform.
Dynamics 365 Sales enables you to build strong relationships with your customers, take action based on data, and close your sales faster. With Sales, you keep track of your customers and contacts, manage your sales from lead to order, create sales documents, lists for marketing and campaigns. You can even track customer support cases of your accounts or opportunities.
Dynamics 365 Customer Service enables you to build long-term customer loyalty. Build intense relationships with your customers by focusing on optimal customer satisfaction with the Customer Service app. Customer Service offers many features and tools to help you manage the services you provide to your customers in the best way possible.
Dynamics 365 Field Service provides support for your on-site customer appointments. The application combines workflow automation, scheduling algorithms, and mobility to help field workers succeed when they’re at the customer site to resolve issues.
Dynamics 365 Marketing helps convert prospects into customers with marketing automation. The app is easy to use, integrates seamlessly with Dynamics 365 Sales, and uses built-in business intelligence. With D365 Marketing, you can create professional emails, improve the flow of information between sales and marketing teams, etc.
Finance and Operations apps
These Dynamics 365 applications evolved from Microsoft’s Enterprise Resource Planning (ERP) business:
Dynamics 365 Commerce provides a comprehensive omnichannel solution that combines back-office, in-store, call center, and digital experiences. With Commerce, you can create brand loyalty with your customers through personalization, increase revenue through improved employee productivity, streamline operations, and sustainably reduce your company’s costs and increase supply chain efficiency.
Dynamics 365 Finance enables you to automate and modernize your global finance operations. Monitor your company’s performance in real time to forecast future results, make data-driven decisions, and drive business growth. Use Finance to make strategic financial decisions with artificial intelligence, unify and automate your finance processes, reduce operational costs, and reduce complexity and risk in global finance.
Dynamics 365 Human Resources streamlines many routine accounting tasks and automates all sorts of recruitment processes across your organization. These processes include employee retention, benefits administration, training, performance reviews and change management. Human Resources also provides HR staff with support for your supervisory role.
Dynamics 365 Supply Chain Management helps innovate your manufacturing and supply chain processes. Harness artificial intelligence (AI) and Internet of Things (IoT) to anticipate developments in planning, production, inventory, warehousing, and transportation management. Dynamics 365 Supply Chain Management thus improves operational efficiency, product quality and profitability. Use this software to innovate with smart manufacturing operations, modernize inventory management, optimize production performance, maximize asset life, and automate and streamline your supply chain.
Business Central is an ERP software solution for small and medium-sized businesses. It too helps businesses manage themselves by automating and streamlining business processes. Highly customizable and feature-rich, Business Central allows you to manage your business processes, including finance, manufacturing, distribution, shipping, project management, services and more.
Products that support the Dynamics 365 Business Applications:
Adobe Experience Cloud delivers exceptional customer experiences. By combining Microsoft Dynamics 365 with Adobe Experience Cloud solutions, you redesign the customer journey and improve ROI for sales and marketing.
AI Builder enables every person in your organization to work with AI. Give your employees the ability to add AI capabilities to the apps they build and use – regardless of their technical expertise.
Azure DevOps is a marriage of development (Dev) and operations (Ops). DevOps creates a connection between people, processes and technology to deliver end-to-end value to customers. DevOps enables formerly separate groups of employees in development, IT, quality engineering and security to coordinate and collaborate to produce better and more reliable products. The DevOps culture, along with DevOps methods and tools, gives teams the ability to better respond to customer needs, improve confidence in the applications they build, and achieve business goals faster.
Dynamics 365 Customer Insights uses an intuitive and flexible customer data platform (CDP) to extract insights from the data you collect and use them to design personalized customer experiences. Unify all your customer data across all sources to get an all-around view of your customers.
Dynamics 365 Fraud Protection helps you protect your e-commerce business – and your customers – from fraud to reduce costs, increase revenue, and improve your customers’ shopping experience.
Dynamics 365 Layout helps you design spaces more efficiently. Create designs from concept to completion. Layout helps you make informed decisions before you build.
Dynamics 365 Remote Assist helps you collaborate from anywhere. With Remote Assist on HoloLens, Android, or iOS devices, technicians can be more efficient by collaborating from multiple locations.
Dynamics 365 Virtual Agent for Customer Service delivers exceptional customer service with intelligent, customizable virtual agents. Enable customer service professionals to easily create and enhance bots with an AI-driven database.
Use Forms Pro to create enterprise surveys to capture and analyze customer and employee feedback. This then gives you the ability to respond accordingly.
LinkedIn Sales Navigator unifies the sales experience for your customers. In Microsoft Relationship Sales, LinkedIn Sales Navigator has been connected to Microsoft Dynamics 365 Sales to give your sales reps a way to build personalized and meaningful connections with customers.
Power Apps Portals gives you the ability to create portals that can be used by groups of people inside or outside your organization, allowing you to access Common Data Service data.
Power BI makes it possible for anyone at any level of your organization to benefit from constantly updated analysis of your company’s data to make confident decisions.
With Power Automate Microsoft delivers a tool to automate your processes with safe, low-code or code-free workflows including RPA (Robotic Process Automation) and to replace repetitive tasks and enable paperless workflows.