Frequently Asked
Questions

Company

Globally b4dynamics has a team of more than 50 members of all ages and a wide variety in product knowledge in 3 countries that are both used to work in small teams and in global projects across big international teams. With more than 40 years of ERP experience b4dynamics is an “old hand” in the Microsoft partner business providing a wide network of parners and connections in the filed. To give our customers the deepest knowledge possible b4dynamics focused on 2 industries, namingly process manufacturing (pharma, chemical, life science) and discrete manufacturing (textile, machine manufacturing, plant engineering).

Working at a Software consulting company the people at b4dynamics enjoy helping companies in the following areas:
  • Business Process Optimization
  • Industry 4.0  
  • Digital Transformation
  • Transition to the cloud  
  • Implementation
  • Customer Service
  • Training
Learn More

b4dynamics has 5 locations in 3 countries and can cover international projects and demanding support conditions with this team:

Huefingen: Roemerstraße 3978183 Huefingen | Germany | +49 (0)771 897 84 115info@b4dynamics.com 

Dortmund: b4dynamics GmbH | Joseph von Fraunhofer Straße 2044227 Dortmund  | Germany

Istanbul: b4dynamics ltd.Değirmen Sokak Ar Plaza A Blok No:101 Kozyatağı34742 IstanbulTurkey | +90 (0)216 355 09 09

info@b4dynamics.com 

Bursa: b4dynamics ltd.Yeni Yalova Yolu Buttim İş Merkezi D5 154516250 Osmangazi BursaTurkey 

Denver: b4dynamics ltd.2410 King StreetDenver | Colorado 80211USA 

Products

Under the name Dynamics 365, Microsoft has developed a set of intelligent business applications solutions that enable companies to get a comprehensive view of their business. The Dynamics software products combine data with AI and are supported by Power Platform products. Microsoft unified the Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) products within Dynamics 365 and Power Platform. This resulted in a unique, common technology building block that enables app creation and data sharing across all Dynamics 365 applications. Within this set of software applications, shared data and unified intelligence are available to connect front-office and back-office operations. Extensive analytics provide you with a comprehensive view of every functional area of their business. Model-Driven Apps

Dynamics 365 Sales Dynamics 365 Customer Service Dynamics 365 Field Service

Finance and Operations Apps

Dynamics 365 Commerce  Dynamics 365 Finance Dynamics 365 Human Resources  Dynamics 365 Supply Chain Management  Business Central

Products that support the Dynamics 365 Business Applications:

Adobe Experience Cloud AI Builder Azure DevOps Dynamics 365 Fraud Protection Dynamics 365 Layout Dynamics 365 Remote Assist Dynamics 365 Virtual Agent for Customer Service Forms Pro LinkedIn Sales Navigator Power Apps Portals Power BI Power Automate

Learn More

Power Automat is part of the Microsoft Power Platform, along with PowerApps and Power BI. These software tools are available in all applications based on this platform. Power Automate can thus be used to automate routine tasks in Microsoft Dynamics 365 applications. A variety of standard connectors also makes it possible to integrate third-party systems and thus automate their processes.

Two types of automation – work processes of individual persons or business applications – are made possible by Power Automate:

  • Task management tool for automated tasks
  • Automated email and push notifications
  • Automated filing of emails and mail attachments
  • Automated publishing to various social media channels
  • Approval processes
  • Publishing workflows
  • Etc.
SharePoint is a Microsoft web application that enables collaboration through project management or task coordination, social networks such as personal web pages, team web pages, discussion groups and blogs, content management through document management capabilities, content management, metadata and customized search capabilities and business applications. SharePoint’s core features are:
  • Sites
  • Communities
  • Content
  • Search
  • Composites
  • Insights
Learn More

System requirements

The on-premises version of Dynamics 365 requires the following Software:

  • Microsoft Windows Server
  • A Microsoft Windows Server Active Directory infrastructure
  • An Internet Information Services (IIS) site
  • Claims-based security token service (required for deployments with Internet access)
  • Microsoft SQL Server
  • Microsoft SQL Server Reporting Services
  • Microsoft Exchange Server or access to a POP3-compatible email server (required for email tracking)
  • SharePoint Server (required for document management)
  • Supported devices, Microsoft Dynamics 365 app, or web browsers such as later versions of Internet Explorer or the latest version of Apple Safari, Google Chrome, and Mozilla Firefox
  • Microsoft Office for Microsoft Dynamics 365 for Outlook and other Office integration features.

 

Hardware requirements

The following table lists both the minimum and the recommended hardware requirements for this version of Microsoft Dynamics 365 Server, running in a full server configuration. These requirements assume that no additional components such as Microsoft SQL Server, Microsoft SQL Server Reporting Services, Microsoft SharePoint, or Microsoft Exchange Server are installed or in use.

Components*minimal requirements*recommended
Processorx64 architecture or compatible dual-core processor with 1.5 GHzquad-core processor with x64 architecture and at least 2 GHz (for example, system with AMD Opteron or Intel Xeon)
Memory4 GB RAMminimum 8 GB RAM
Hard drive10 GB free hard disk spaceminimum 40 GB free hard disk space

* Actual requirements and product features may vary depending on system configuration and operating system. For more information contact us or visit this website.

DMS stands for document management System and as the name indicates these sofware tools provide a system to receive, track, manage and store digital documents. This software tools are made to keep track of the various versions created by different employees and later modified by them (history tracking). Besides this it saves money while reducing paper.

DMS systems can be components of or have overlaps with an ECM System due to their relationship to digital asset management, document imaging, workflow systems and records management systems.

ERP stands for Enterprise resource planning and refers in our context to an ERP software system. ERP software is developed to manage main business processes like finance and supply chain processes and many other business activities. The software collects, stores, manages, and interprets data and provides an integrated and continuously updated view of core business processes using common databases maintained by a DMS.
Learn More

Support

Right at the beginning we provide you with any information that you need to make the right decisions. Already during the pre sales process our well trained sales team members help you navigate though the function, product and licencing jungle and give you answers to all your initial questions. Workshops with our expert consultants help you figure out the details and schedules of the project and set up a plan.

During the project not only the people from all in the imlementation process involved departments are in close contact with employees of b4dynamics but als key user training is taking place. At b4dynami we think it is key to involve the people that actually use the system later early in the process and train them.

After the go-life we calculate with a period of some month with intensive post go-life support. When we see that thinks work out well we switch to an annual check-ins with you.

For support cases we have a ticket systema upa nd running to help you contact us at any time from anywhere. Also hotline support via phone is possible and of course FAQs on our website are a place to go.

Furthermore Microsoft offers a huge ammount of in-app support, Docs, Learn, Communities, etc.

https://docs.microsoft.com/en-us/dynamics365/

https://docs.microsoft.com/en-us/learn/

https://community.dynamics.com/

Our regular business hours are Monday through Friday, 08:00 – 17:00h (MEZ/CET), excluding holidays.

Extended English-speaking support is available from 9:00-18:00h (EET) and 06:00 – 18:00h (MST) from our locations in Turkey and/or the US.